the impact of automation on the performance of secretaries (a case study of the west africa examination council, waec, enugu).

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THE IMPACT OF AUTOMATION ON THE PERFORMANCE OF SECRETARIES (A CASE STUDY OF THE WEST AFRICA EXAMINATION COUNCIL, WAEC, ENUGU).

Abstract

There is a revolution going on in the office. The revolution is about development in technology in the use of automated machines.  The trust is about information processing which affects no other person than the secretary.  It involves new technology, new ways of handling and using these equipment modern offices are different from the old.  Research questions were formulated and made use of collection of data from respondent 30 questionnaires was distributed, while only 25 were returned.  Descriptive statistic method was used and analyzed using four points mean scale. A mean score of 280 and above will be considered significant (s) and below will be considered not significant (NS).  Automation has really enhanced the work of the secretary by ensuring greater speed and accuracy.  It was also found out that there is a need to send secretaries on training programs on the use of modern automation as this will be beneficial to the organization. The study recommended that all organization should be fully equipped with automated machines undermining the financial implication.

TABLE OF CONTENT

Title page
Approval
Dedication
Acknowledgement
Abstract
Table of contents

CHAPTER ONE
1.0 Introduction
1.1 Background of the study
1.2 Statement of the problem
1.3 Research question
1.4 Delimitation of terms
1.5 Significance of the study
1.6 Definition of term

CHAPTER TWO
2.0 Review of related literature

CHAPTER THREE
3.0 Methodology
3.1 Research design
3.2 Area of study
3.3 Population of the study
3.4 Sample techniques
3.5 Description of instrument
3.6 Validation of instrument
3.7 Administrative of instrument
3.8 Technique for data analysis

CHAPTER FOUR
Representation and analysis of data
4.0 Research questions

Chapter five
5.0 Summary of findings, conclusion and recommendation
5.1 Summary of research findings
5.2 Conclusion
5.3 Recommendation
5.4 Implications

5.5 Suggestion for further research
References

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