difficulties encountered by secretaries in handling modern office equipment

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DIFFICULTIES ENCOUNTERED BY SECRETARIES IN HANDLING MODERN OFFICE EQUIPMENT

TABLE OF CONTENTS

Title page                                                                 i

Approval page                                                          ii

Dedication                                                               iii

Acknowledgement                                                    iv

Abstract                                                                   v

Table of contents                                                     vi

CHAPTER ONE

Introduction                                                             1

Background of the study                                          1

Statement of problem                                              6

Purpose of study                                                      8

Research question                                                   9

Significance of study                                                10

Scope of the study                                                   11

CHAPTER TWO

Review of related literature                                      12

Introduction                                                             12

The meaning of secretary                                         13

The responsibilities and duties of a

Secretary in a modern office                                    15

Availability of modern office equipment                   33

Reasons for installing modern office equipment      38

Problems facing modern office machines                 41

CHAPTER THREE

Research design and methodology                           44

Introduction                                                             45

Research design                                                       45

Population/ sample size                                                  45

Sample techniques                                                  46

Method of data collection                                         46

Validity and reliability of measuring instrument      47

Method of data analysis                                           48

CHAPTER FOUR

Data presentation and analysis                               49

Introduction

Discussion of finding                                               57

CHAPTER FIVE

Summary, conclusions and

Recommendations                                                   61

Restatement of the problem                                     61

Summary of the finding                                           62

Conclusion                                                              64

Recommendation                                                     65

Areas for further research                                        66

Questionnaire: Appendix I                                       67

Appendix II                                      68

References                                                               73

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