possession of poor communication skills by secretaries working in government establishment (causes and effects).

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POSSESSION OF POOR COMMUNICATION SKILLS BY SECRETARIES WORKING IN GOVERNMENT ESTABLISHMENT (CAUSES AND EFFECTS).

Abstract

This project investigated on the topic Possession of poor communication skill by secretaries working in government Establishment (causes and Effects).  It has been observed that secretaries involve in poor communication because they lack knowledge of current communication gadgets and they do not take the time to study, practice and master these skills.  As a result of this possession of poor communication, most organization now employ linguists as secretaries.  In this case, secretaries become unemployed and seeking to join other professions.  To enhance effective communication, secretaries should develop their interest in the application of communication rules and improve their ability to communicate effectively. 

TABLE OF CONTENT

CHAPTER ONE

INTRODUCTION

1.1              Background of the study

1.2              Statement of the problem

1.3              Significance of the study

1.4              Purpose of the study

1.5              Research questions

1.6              Delimitation of the study

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1              Who is a secretary

2.2       The role of a secretary in the industry

2.3       The concept of skill

2.4              Interpersonal skills

2.5              Human relations theory/skills

2.6              The expectant interpersonal skills of a secretary

2.7              Impact of management – Boss perception on secretaries performance

2.8              Summary of review of related literature

CHAPTER THREE

METHODOLOGY

3.1              Design of the study

3.2              Population of the study

3.3              Sample and sampling techniques

3.4              Description of the instrument used

3.5              Validity of the instrument

3.6              Administration and collection of instrument

3.7              Data analysis.

CHAPTER FOUR

PRESENTATION AND ANALYSIS OF DATA

4.1              Analysis of research question

4.2              Research question 1

4.3              Research question 2

4.4              Research question 3

4.5              Research question 4

CHAPTER FIVE

DISCUSSION OF FINDINGS, CONCLUSION AND RECOMMENDATIONS

5.1              Discussion of findings

5.2              Conclusions

5.3              Recommendations

References

Appendixes

Appendixes 1 questionnaire

Appendixes 2 Introduction letter.

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