Total quality management in banking industry a case study of first bank of nigeria plc. Diamond bank limited and allstates trust bank plc

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TOTAL QUALITY MANAGEMENT IN BANKING INDUSTRY A CASE STUDY OF FIRST BANK OF NIGERIA PLC. DIAMOND BANK LIMITED AND ALLSTATES TRUST BANK PLC

TABLE OF CONTENT

CHAPTER ONE

1.0              Introduction/background of the study

1.1              Brief History of the company under study

1.2              Statement of the problem

1.3              Objective of the study

1.4              Hypothesis formulation

1.5              Significance of the study

1.6              Scope of the study

1.7              Definition of terms

CHAPTER TWO

2.1              Overview of Export

2.2              Meaning of Export promotion

2.3              The objective of Export promotion in international marketing.

2.4              The need of Nigeria Export promotion council

2.5              The structure of Exportable non-oil products

2.6              The establishment of Nigeria Export promotion council

CHAPTER THREE

3.0       Research design and methodology

3.1              Sources of data

3.2              Population of study

3.3              Determination of sample size

3.4              Sampling technique

3.5              Research instrument used

3.6              Method of questionnaire Administration

3.7              Test statistics used.

CHAPTER FOUR

4.0       Data presentation and analysis and interpretation

4.1              Presentation and interpretation of data

4.2              Test of hypothesis

CHAPTER FIVE

5.0       Summary of findings, Recommendation and conclusion

5.1              Summary of findings

5.2              Recommendations

5.3              Conclusion.

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