Patients Perception Of Care During Hysterosalpingography; A Case Study Of Unth And Hansa Clinic

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Patients Perception Of Care During Hysterosalpingography; A Case Study Of Unth And Hansa Clinic

INTRODUCTION
Patients’ perception of health care encounter has been shown to influence the degree to which medical care is sought and the extent to which medical advice is accepted and complied with. As calls are made for more patient centered health care system, it becomes critical to define patient’s perception of health care quality and to understand more fully what drives those perception. Hulka et alhas observed that consumer opinion is a factor which can either promote or inhibit the utilization of medical services. Health care workers must anticipate the demands of the patients’ population and use the data obtained through consumer opinion survey constructively to effect positive change to the health care delivery system. It is ironic that so little time and effort has been spent assessing the need of the patient, the most important person in the health care system. The healthcare workers have assumed that their belief represent the opinion of the patient, when in fact, they have different dimensions in the aspect of care.
Patients’ reported measures have several advantages over previously available technical measures. For instance experiences with care are more easily understood by the patients’ than technical measures. Some however, may question the importance of patients reported experiences because they might reflect factors such as a patient’s general mood or response tendencies in addition to the actual quality of care.
Patients’ offer a unique perspective for evaluating the non-technical aspect of medical care; this study reviews the importance of using patients’ perception to measure quality of care. Perception measure whether a patient needs and expectation are met, in addition to satisfaction. One of the most accurate and efficient means of measuring patients perception is through the use of survey.
As focus has shifted from the health care provider to the health care consumer, patients’ satisfaction is widely used to assess quality of service. To understand patients’ satisfaction, patients’ perception of care must first be understood, as to rate a service on a satisfaction scale, the patient has first to perceive the service. Health care as an industry has changed and grown with quality care being recognized as a right rather than a privilege. After receiving a service, the patient compares the perceived service with the expected one, if the perceived service matches or exceeds their expectation they opt to come to the hospital again and recommend it to a needy person. The hospital administrations as well as all health care workers have to be clever enough to understand the patient and to know what the patient actually want. This can be achieved by getting to know the patients view on care.
Patient perception of responsiveness of medical staff might reflect the hospitals safety culture and the adequacy and attentive of hospital acquired infection. Improving clients’ perception of service quality has become a central concern to health managers, policy makers and researchers in recent years. The consequence of low perceived quality of care thus dissuades others from seeking care.
Health workers thoroughness in taking histories, conducting exams and communicating with patient was the strongest determinants of client perceived quality. Several studies have found that the behavior of health personnel is associated with the client perceived quality, but this behavior is more commonly linked to interpersonal or relational aspect rather than the technical aspect of care. Studies on the effect of patient sex on perceived quality and patient satisfaction show that female providers are reported to provide higher level of satisfaction than male providers. Thus the increasing number of female providers has long been seen as a way to increase access to quality health care. The client perception of quality are sensitive to the amount of time client are kept waiting before been seen by the provider but not sensitive to the amount of time the provider spends with them.

Title Page

Certification/Declaration

Approval Page

Dedication

Acknowledgement

Abstract

Table of content

 

Chapter 1

Introduction

1:1 Introduction

1:2 Background of the Study

1:3 Statements of Problems

1:4 Objectives of the Study

1:5 Research Question

1:6 Study of the Hypothesis

1:7 Significance of the Study

1:8 Justification of the Study

1:9 Scope of the Study

1:10 Definition of Terms

 

Chapter 2

Literature Review

2:0 Introduction

2:1 Conceptual Clarification

2:2 Theoretical Framework

2:3 Literatures on the Subject Matter

 

Chapter 3

Research Methodology

3:0 Area of Study

3:1 Source of Data

3:2 Sampling Techniques

3:3 Method Data Collection

3:4 Method of Data Analysis

3:5 Reliability of Instrument

3:6 Validity of Instrument

3:7 Limitations of the Study

 

Chapter 4

Data Analysis

4:0 Introduction

4:1 Finding of the Study

4:2 Discussion of the Study

4:3 Summary

 

Chapter 5

Summary, Conclusion and Recommendation

5:0 Summary of Findings

5:1 Conclusion

5:2 Recommendations

5:3 Proposal for Further Studies

 

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