Electronics Repair Business Plan

Executive Summary

Abbey Electronic Services is a full-service electronic repair business opening in the revitalized Cherry Grove section of Montclair. The opening of the business is in conjunction with the completion of the Cherry Grove Shopping Center. Two of the center’s tenants, Harry’s Electronics and Olson’s Appliance Superstore, have signed third-party repair agreements with Abbey Electronic Services. Abbey Electronic Services is under contract to provide authorized warranty service for selected manufacturers.

In addition to business clients, Abbey’s will be open to the general public for repairs of consumer electronics either with or without warranty service. The residential community in Cherry Grove has experienced explosive growth and will serve as a strong customer base for Abbey Electronic Services.

Abbey’s owner, Richard Abbey, has 25 years of experience in the consumer electronics repair field. His reputation for excellence is well established and he is a highly-respected electronics instructor at the community college’s Electronics Engineering Technology program.

Abbey Electronic Services will have a staff of two electronics technicians in addition to Richard.

1.1 Mission

Abbey Electronic Services aims to offer high-quality electrical repair services with a focus on convenience and rapid service. Additionally, Abbey Electronic Services is technologically savvy with computerized monitoring of all parts inventory, to ensure that critical parts are always in stock, while keeping a balanced level of inventory to maximize inventory turnover. Finally, Abbey Electronic Services has strong relationships with the regional vendors who are capable of shipping major parts rapidly (on an overnight timeline in most cases).

Abbey Electronic Services is about building a strong professional relationship with all our customers that is grounded in honesty, fairness and integrity of service.

1.2 Keys to Success

Abbey Electronic Services’ keys to success include:

• Exceptional, expedient, and convenient electrical repair services.
• Building a strong professional relationship with the customer base.
• Rapid order and delivery of electrical part items.