Janitorial Services Business Plan

Executive Summary

Introduction

Clean Office Pros is a new cleaning service specializing in office cleaning and serving the Kansas City, Missouri area. The business will sell office cleaning and related services to businesses with office spaces of any size. To that end, Clean Office Pros seeks funding for equipment and initial operations of the business.

The Company

Established in 2009, the business offers office cleaning, floor treatment, carpet cleaning, and window cleaning for businesses with office space in the Kansas City area. The business was founded by Paul Vinci and Reid Werbitt, cleaning industry professionals with decades of collective experience, who have pooled their resources to develop a new strategy for reaching and serving business clients. The business will operate out of a central office and storage facility and use the labor of trained cleaning crews to serve clients.

Services

Services offered will be based around basic office cleaning scheduled on a monthly basis, which will be offered with extreme care for the client’s privacy, security, and assets. Additional services will be sold to the same clients to deepen their relationship with Clean Office Pros. Organizational services will be introduced in after three years. Services will be environmentally friendly, both in the products used and in their methods of disposal.

The Market

The market currently consists of 40,000 small, medium, and large office businesses. Healthy growth is expected for this market, especially for small offices which will be the initial target market for the business. Focusing on small offices will establish the reputation of the company by working with a variety of clients and will force the streamlining of operations.

Financial Results

The business expects to reach $1 million in annual sales in its second year of operation and begin to pay dividends to investing partners in its first year. Net profit of $70,000 will be achieved in the first year and will double in the second year. Break even will be achieved quickly partially due to the fact that the management is experienced with sales, marketing, and operations, and that all cleaning crews will be paid only for hours worked, reducing the payroll risk for the business.

Objectives

Clean Office Pros seeks to establish itself as a leader in office cleaning in the Kansas City, MO area. Specific objectives we will seek to meet over the next two years include:

• To build a substantial, regular client base of 100 clients on monthly cleaning plans, for a total of over 800,000 square feet of office cleaning each month.
• To build operations infrastructure, including a central headquarters, 5 delivery vans, professional management, and documented processes for operations and cleaning practices.
• To build healthy gross margins by establishing itself as a significant buyer and reducing vendor pricing on cleaning supplies and by training low-cost labor to be more productive.
• To create a culture of productivity and resourcefulness for all staff by encouraging the best ideas and cleaning procedures to rise to the top and rewarding cleaning crew for their contributions.

Mission

Clean Office Pros seeks to ensure that businesses have a spotless office environment to support the work they do and forget their worries about office cleaning. The company values its employees to clean well and clean smart, listens to the needs of its client to do the job they need done, and responds to the demands of the environment.

Keys to Success

To become successful in the office cleaning business, Clean Office Pros must:

• Foster an environment of employee empowerment from day one of operation to make sure cleaning crews clean well (thoroughly and carefully) while cleaning smart (efficiently)
• Listen attentively to the needs of the client and communicate this information effectively to cleaning crews
• Research and remain experts on the greenest cleaning practices and products
• Remember that the cleaning must meet or exceed client expectations to be considered done