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JOB SATISFACTION AND STAFF MORALE IN THE TELECOM INDUSTRY IN GHANA. A CASE STUDY OF KASAPA TELECOM LIMITED (EXPRESSO)
Abstract:
The purpose of the study was to examine job satisfaction and staff morale, a case study of Kasapa Telecom Limited (Expresso). The study sought to achieve some objectives which include; determine the level of job satisfaction and staff morale in Expresso, to identify the effects of low staff morale and job dissatisfaction on productivity in Expresso, to find out how low staff morale and job dissatisfaction are managed in Expresso, and to examine the impact of management attitude on job satisfaction and staff morale in Expresso. The survey method was used in this study. The simple random sampling technique and purpose sampling techniques were used to sample 70 staff for the study. The findings of the study revealed that, staff were satisfied with their current job, however the general level of satisfaction is not satisfactory at all, staff morale generally has a direct influence on productivity, working environment has a very high impact on productivity, management attitude can have an influence on staff morale and job satisfaction, management help staff develop their strength by coaching and mentoring. It was established that salary and remuneration could curtail low staff morale and job dissatisfaction and also the nature of work and recognition. Finally, the following recommendations were made; management should realize the importance of job satisfaction and institute policies and other measures to address this issue to boost staff morale, management attitude towards staff should be an issue of concern, continuous service evaluations and monitoring of job satisfaction and interventions should be carried out to increase the level of job satisfaction on staff of Expresso.
Title page- – – – – – – – – i
Approval page – – – – – – – -ii
Dedication – – – – – – – – -iii
Acknowledgement – – – – – – – -iv
Abstract – – – – – – – – – -v
Table of content – – – – – – – -vi
CHAPTER ONE
INTRODUCTION – – – – – – – -1
1.0 Background of the study – – – – -1
1.1 Statement of the problem – – – – -5
1.2 Purpose of the study – – – – – -6
1.3 Significance of the study – – – – -8
1.4 Research questions – – – – – -9
1.5 Scope of the study – – – – – – -10
CHAPTER TWO
LITERATURE REVIEW – – – – – – -11
CHAPTER THREE
Research methodology – – – – – – -39
Design of study – – – – – – – -40
CHAPTER FOUR
Presentation, analysis and interpretation of data – -48
CHAPTER FIVE
Summary of findings – – – – – – -60
Conclusion – – – – – – – – -61
Recommendations – – – – – – – -62
Suggestions for further research – – – – -64
References – – – – – – – – -65
Appendix I – – – – — – – – -68
Questionnaire. – – – – – – – -69
