ADOPTION OF E-BUSINESS IN THE HOSPITALITY INDUSTRY IN GHANA-A CASE STUDY OF HOTELS

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ADOPTION OF E-BUSINESS IN THE HOSPITALITY INDUSTRY IN GHANA-A CASE STUDY OF HOTELS
ABSRACT
The quality of Human Resource is an asset to any organization and as a result Training
has become an issue that has to be faced by every organization. The amount, and quality
of training carried out varies enormously from organization to organization due to factors
such as the degree of external change, for instance, new markets or new processes, the
adaptability of existing workforce and importantly the extent to which the organization
supports the idea of internal career development. Most organizations meet their needs for
training in an ad hoc and haphazard way whiles others set about identifying their training
needs, then design training activities in a rational manner and finally assess the results of
training. This study, therefore, sought to determine the impact of Training and
Development on public sector organizations using Ghana Ports and Harbors Authority
(GPHA) as a case study. The research was intended to determine the role and impact of
training on employees with emphasis on the lower, middle level staff and the
administrators of GPHA, who were randomly selected. The study assessed the training
and development process of GPHA and whether training has improved employee
performance. A questionnaire was designed using structured questions to collect primary
data from employees of GPHA. Personal interviews were held with some management
staff of the organization. The results indicated that GPHA’s employees were not well
informed about training and development programmes in the organization. Most of the
employees were of the view that training and development were effective tools for both
personal and organizational success. The findings revealed that training practices,
methods and activities at GPHA are not in line with the best practices regarding the
planned and systematic nature of the training process as is generally known. It was is
recommended among other things, that the processes involved in training be duly
followed, GPHA should help its staff identify their career paths and to guide them in the
pursuit of higher education.
TABLE OF CONTENT

Title page- – – – – – – – – i
Approval page – – – – – – – -ii
Dedication – – – – – – – – -iii
Acknowledgement – – – – – – – -iv
Abstract – – – – – – – – – -v
Table of content – – – – – – – -vi

CHAPTER ONE
INTRODUCTION – – – – – – – -1
1.0 Background of the study – – – – -1
1.1 Statement of the problem – – – – -5
1.2 Purpose of the study – – – – – -6
1.3 Significance of the study – – – – -8
1.4 Research questions – – – – – -9
1.5 Scope of the study – – – – – – -10

CHAPTER TWO

LITERATURE REVIEW – – – – – – -11

CHAPTER THREE

Research methodology – – – – – – -39
Design of study – – – – – – – -40

CHAPTER FOUR

Presentation, analysis and interpretation of data – -48

CHAPTER FIVE

Summary of findings – – – – – – -60
Conclusion – – – – – – – – -61
Recommendations – – – – – – – -62
Suggestions for further research – – – – -64
References – – – – – – – – -65
Appendix I – – – – — – – – -68
Questionnaire. – – – – – – – -69

ADOPTION OF E-BUSINESS IN THE HOSPITALITY INDUSTRY IN GHANA-A CASE STUDY OF HOTELS

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