Human resource management , non-financial Performance , Bank. This study sought to
examine the effect of human resource management (measured by: Reward management, Employee performance management and Employee resourcing)
on non-financial performance of banks in Nigeria (measured by: market share, employees’ satisfaction, efficiency, productivity and service quality). The study employed survey research design, by administering structured questionnaire to three hundred and ninety seven (397) purposefully selected members of staff of human resources, finance and strategy departments of eight deposit money banks in Nigeria. Ordinary least square (OLS) was employed to estimate the model, with the aid of STATA version 14. The findings revealed that human resource management significantly affects banks’ non-financial performance (F-value= 19.22 * 0.0000 at 5% level of significance). The findings further revealed that Reward management and Employee performance management both have significant effect on the non-financial performance of banks in Nigeria, while Employee Resourcing does not have a significant effect on the non-financial performance of banks in Nigeria. Therefore, banks should enhance their Reward management and Employee performance management strategies to improve their non-financial performance.
TABLE OF CONTENT
Title page- – – – – – – – – i
Approval page – – – – – – – -ii
Dedication – – – – – – – – -iii
Acknowledgement – – – – – – – -iv
Abstract – – – – – – – – – -v
Table of content – – – – – – – -vi
CHAPTER ONE
INTRODUCTION – – – – – – – -1
1.0 Background of the study – – – – -1
1.1 Statement of the problem – – – – -5
1.2 Purpose of the study – – – – – -6
1.3 Significance of the study – – – – -8
1.4 Research questions – – – – – -9
1.5 Scope of the study – – – – – – -10
CHAPTER TWO
LITERATURE REVIEW – – – – – – -11
CHAPTER THREE
Research methodology – – – – – – -39
Design of study – – – – – – – -40
CHAPTER FOUR
Presentation, analysis and interpretation of data – -48
CHAPTER FIVE
Summary of findings – – – – – – -60
Conclusion – – – – – – – – -61
Recommendations – – – – – – – -62
Suggestions for further research – – – – -64
References – – – – – – – – -65
Appendix I – – – – — – – – -68
Questionnaire. – – – – – – – -69
HUMAN RESOURCES MANAGEMENT IN THE FINANCIAL SECTOR
