HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT IN THE PUBLIC SECTOR
Abstract
This volume presents current thinking and research evidence on the role of human resource management (HRM) policies and practices in increasing service quality, efficiency and organizational effectiveness in the public
sector. Collectively, the contributions address a pressing worldwide need for public sector organizations to enhance the effectiveness of their products and services while at the same time accommodating tighter budgets
and greater scrutiny from governments, media and community groups. State funded organizations such as public hospitals, ambulance services, law enforcement agencies, schools, social welfare
programs, utility providers, business development units and other publicly funded services are all critical to the wellbeing and functioning of societies and it is in everybody’s interests that these organizations provide timely, high quality services. In
turn, the effectiveness of these services rests heavily on the knowledge, skill, and drive of their employees. Policies and practices involving work- force recruitment and retention, training and development, career progression, performance appraisal, employee relations and other key HRM responsibilities can all impact on the attitudes and behaviours of employees and have the potential to undermine or enhance the effectiveness of
employees. Strategies for managing human resources (HR) therefore have a vital role to play in ensuring that public sector agencies have the
capacity to address the needs of the communities they serve and to consistently
achieve high standards of service
TABLE OF CONTENT
Title page- – – – – – – – – i
Approval page – – – – – – – -ii
Dedication – – – – – – – – -iii
Acknowledgement – – – – – – – -iv
Abstract – – – – – – – – – -v
Table of content – – – – – – – -vi
CHAPTER ONE
INTRODUCTION – – – – – – – -1
1.0 Background of the study – – – – -1
1.1 Statement of the problem – – – – -5
1.2 Purpose of the study – – – – – -6
1.3 Significance of the study – – – – -8
1.4 Research questions – – – – – -9
1.5 Scope of the study – – – – – – -10
CHAPTER TWO
LITERATURE REVIEW – – – – – – -11
CHAPTER THREE
Research methodology – – – – – – -39
Design of study – – – – – – – -40
CHAPTER FOUR
Presentation, analysis and interpretation of data – -48
CHAPTER FIVE
Summary of findings – – – – – – -60
Conclusion – – – – – – – – -61
Recommendations – – – – – – – -62
Suggestions for further research – – – – -64
References – – – – – – – – -65
Appendix I – – – – — – – – -68
Questionnaire. – – – – – – – -69
HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT IN THE PUBLIC SECTOR
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