EMPLOYEE JOB DISSATISFACTION AND ITS IMPACT ON PERFORMANCE (A CASE STUDY OF KADUNA CONVICT PRISON)

EMPLOYEE JOB DISSATISFACTION AND ITS IMPACT ON PERFORMANCE (A CASE STUDY OF KADUNA CONVICT PRISON)

ABSTRACT
Dissatisfaction is a psychological state of unpleasant situation, a state of uneasiness and
unfavorable condition. A state of dissatisfaction entails various factors that generally retard
performances. The individual becomes psychological alienated and depressed and in the long
run low performance. Dissatisfaction concepts like stress, Anxiety, frustration, industrial
conflicts, psychological and physical withdrawal were widely examined in the literature.
The research work equally examines various motivation theories like that of Abraham
Maslow, Fredrick Herzberg, McClelland, Adelfer, Blake and Mouton, Leon Festinger, Douglas
McGregor etc. Furthermore, advocates of performance and performance Appraisal theories like
Schermerharn 1986, Cummings and Schwab 1973 and Parter and Lawler 1968 were also
reviewed.
Prisons custodian, reformative and rehabilitative programmes like security, vocational,
recreational, educative, guidance and counselling/the roles of philanthropist, religious bodies,
voluntary organization and the government in achieving the noble objectives of imprisonment
were not left out.
Major problems identified in this research work includes lack of sufficient working
facilities for the reformers, dilapidated working environment, lack of incentives and poor
working conditions.
In minimizing the above problems, the study recommends the following solutions like
provision of adequate and befitting infra-structural and working facilities. Provision of enough
fringe benefits in form of allowances like that of hazard, medical, life insurance scheme, vehicle
and furniture allowances and better pay. The prison official training should also be enhanced
for better performances.
The researcher uses questionnaires and interview methods to collect the relevant data
cutting across all cadres of the staff of Kaduna convict prison. Secondary data were used to
buttress the primary source of data. Percentages were used to analyses the questionnaires.
Lastly, the researcher was able to recommend solutions to the findings discovered during
the course of the research. The recommendations if properly implemented, will in totality
minimize employee job dissatisfaction in the Nigeria prison service.

TABLE OF CONTENT

Title page- – – – – – – – – i
Approval page – – – – – – – -ii
Dedication – – – – – – – – -iii
Acknowledgement – – – – – – – -iv
Abstract – – – – – – – – – -v
Table of content – – – – – – – -vi

CHAPTER ONE
INTRODUCTION – – – – – – – -1
1.0 Background of the study – – – – -1
1.1 Statement of the problem – – – – -5
1.2 Purpose of the study – – – – – -6
1.3 Significance of the study – – – – -8
1.4 Research questions – – – – – -9
1.5 Scope of the study – – – – – – -10

CHAPTER TWO

LITERATURE REVIEW – – – – – – -11

CHAPTER THREE

Research methodology – – – – – – -39
Design of study – – – – – – – -40

CHAPTER FOUR

Presentation, analysis and interpretation of data – -48

CHAPTER FIVE

Summary of findings – – – – – – -60
Conclusion – – – – – – – – -61
Recommendations – – – – – – – -62
Suggestions for further research – – – – -64
References – – – – – – – – -65
Appendix I – – – – — – – – -68
Questionnaire. – – – – – – – -69

EMPLOYEE JOB DISSATISFACTION AND ITS IMPACT ON PERFORMANCE (A CASE STUDY OF KADUNA CONVICT PRISON)

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