Tag: Impact Of Total Quality Management Practices On Customer Retention And Satisfaction

IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICES ON CUSTOMER RETENTION AND SATISFACTION

Format: Ms Word, Ms Word  |  Pages: 75 |  Price: ₦3000 |  Chapters: 1-5
IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICES ON CUSTOMER RETENTION AND SATISFACTION CHAPTER ONE INTRODUCTION 1.1   BACKGROUND TO THE STUDY Total quality management practice is a firm-wide management philosophy of …