office skill competences needed by secretaries for effective job performance.

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OFFICE SKILL COMPETENCES NEEDED BY SECRETARIES FOR EFFECTIVE JOB PERFORMANCE.

Abstract

This project studied office skills competencies needed by secretaries for effective job performance. The population of the study consisted of 16 offices secretaries, environmental protection agency.  The sample and sampling techniques. The study answered 4 questions on a four-point scale like type questionnaire designed by the researcher was used for the work.  Frequency distribution tables and the mean were used in analyzing the data collected.  The findings were among others that the demand in information technology, Environmental Protection Agency still needed a secretary that will be capable of having general knowledge of office work.  That is competency in computers, sense of judgment, ability of having communication skill, concentration on the job, ability to locate documents, ability to be punctual and regular, ability to work under pressure and accuracy.  It was also recommended that secretary desiring to work in an environmental protection agency are expected to possess certain skills competencies in their office functions and also expected to use their acquired skills for the efficient productivity in their organization for effective job performance.

TABLE OF CONTENT

Title page
Approval
Dedication
Acknowledgement
Abstract
Table of contents

CHAPTER ONE
1.0 Introduction
1.1 Background of the study
1.2 Statement of the problem
1.3 Research question
1.4 Delimitation of terms
1.5 Significance of the study
1.6 Definition of term

CHAPTER TWO
2.0 Review of related literature

CHAPTER THREE
3.0 Methodology
3.1 Research design
3.2 Area of study
3.3 Population of the study
3.4 Sample techniques
3.5 Description of instrument
3.6 Validation of instrument
3.7 Administrative of instrument
3.8 Technique for data analysis

CHAPTER FOUR
Representation and analysis of data
4.0 Research questions

Chapter five
5.0 Summary of findings, conclusion and recommendation
5.1 Summary of research findings
5.2 Conclusion
5.3 Recommendation
5.4 Implications

5.5 Suggestion for further research
References

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