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INFLUENCE OF NON-FORMAL WORK-RELATED LEARNING ON THE QUALITY OF SERVICE DELIVERY OF COMMUNITY DEVELOPMENT WORKERS IN OYO STATE
TABLE OF CONTENTS
Title Page i
Declaration ii
Approval Page iii
Dedication iv
Abstract vi
Table of Contents vii
CHAPTER ONE: INTRODUCTION
1.1 Introduction 1
1.2 Background of the study 3
1.3 Statement of the General Problem 4
1.4 Objective of the study 5
1.5 Significance of the study 5
1.6 Statement of hypothesis 6
1.7 Scope of the study 6
1.8 Limitation of the study 7
1.9 Definition of terms 7
CHAPTER TWO: LITERATURE REVIEW
2.0 Introduction 9
2.1 Review of related literature 9
2.2 Theoretical framework
2.3 Summary of review 33
CHAPTER THREE: RESEARCH METHODOLOGY
3.1 Introduction 35
3.2 Research design 35
3.3 Area of study 35
3.4 Population of the study 36
3.5 Sample size 36
3.6 Instrument for data collection 36
3.7 Reliability of the instrument 37
3.8 Validity of the Instrument 38
3.9 Method of data Collection 38
3.10 Method of Data Analysis 39
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
4.1 Introduction 41
4.2 Characteristics of the respondents 41
4.3 Presentation of Data Analysis 43
4.4 Discussion of Findings 48
4.5 Summary of findings 49
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary 51
5.2 Conclusion 52
5.3 Recommendation 53
Biography 54
Appendix 56
Abstract:
This research investigates the influence of non-formal work-related learning on the quality of service delivery of community development workers in Oyo State. Community development workers play a crucial role in facilitating the growth and progress of local communities by providing essential services and support. Therefore, understanding the factors that impact their service quality is essential for enhancing community development outcomes.
The study utilizes a mixed-methods approach, combining quantitative surveys and qualitative interviews, to gather data from community development workers in Oyo State. The research sample consists of a diverse group of participants, including community development workers from various sectors and organizations.
The findings reveal that non-formal work-related learning significantly influences the quality of service delivery of community development workers. Non-formal learning activities, such as on-the-job training, workshops, seminars, and peer learning, equip workers with practical skills, knowledge, and attitudes necessary for effective service provision. These learning opportunities enable workers to develop a deeper understanding of community needs, enhance their problem-solving abilities, and improve their communication and interpersonal skills.
Furthermore, the study identifies several key factors that contribute to the effectiveness of non-formal work-related learning. These include organizational support, resource allocation, collaboration among workers, and the availability of mentors and supervisors. Additionally, the research highlights the importance of ongoing professional development and the need for a supportive learning culture within community development organizations.
The findings of this research have significant implications for policymakers, practitioners, and organizations involved in community development in Oyo State. To enhance the quality of service delivery, it is vital to invest in non-formal work-related learning opportunities for community development workers. This can be achieved through the provision of adequate resources, structured training programs, and supportive environments that foster continuous learning and professional growth.
In conclusion, this research establishes a link between non-formal work-related learning and the quality of service delivery of community development workers in Oyo State. By recognizing the importance of ongoing learning and providing the necessary support, stakeholders can improve the effectiveness and impact of community development initiatives, thereby contributing to the overall well-being and development of local communities.
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